Start with the outcome
Write one sentence describing what should change: prepare a follow-up list, organize a meeting or create a payment.
Start with a job worth improving. The technology comes after the process is clear enough to test.
Write one sentence describing what should change: prepare a follow-up list, organize a meeting or create a payment.
Identify who starts it, which information they use, what they decide and what proves the task is done.
Use a skill for method, a connector for access and automation only for stable, testable steps.
Use sample data, a sandbox or a test account before involving customers or sensitive information.
Compare time, rework, missed steps and quality with the original workflow.